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We typically respond within 24-48 hours during business days.
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Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact us directly.
How does Artisan Haven handle shipping?
We partner with major shipping carriers including USPS, UPS, and FedEx to ensure fast and reliable delivery. All orders are carefully packaged to protect your handmade items during transit.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order anytime in your account dashboard under "Order History".
Do you ship internationally?
Yes, we ship to most countries worldwide! International shipping typically takes 7-14 business days depending on the destination. Customs fees may apply and are the responsibility of the recipient.
What if my package is delayed or lost?
While rare, if your package is delayed or lost, please contact our customer service team immediately. We'll work with the shipping carrier to locate your package or issue a replacement/refund.
What is your return policy?
We offer a 30-day return policy for all items in their original condition with tags attached. Return shipping is free for defective items or our errors. Custom orders are not eligible for return.
How do I initiate a return or exchange?
Log into your account, go to Order History, select the order, and click "Return Items". Print the prepaid return label and drop off at any shipping location. Exchanges follow the same process.
Are there any non-returnable items?
Yes, personalized or custom-made items, items marked as final sale, and items returned after 30 days cannot be returned. All returns must be in original condition with tags attached.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. You'll receive an email confirmation once processed, and funds typically appear in your account within 5-10 business days.